Forum Discussion
mt_adam
Sep 26, 2023Copper Contributor
failed to retreive data
Hello,
Currently we are facing an issue after deploying a fresh DAG under exchange 2019 with windows server 2019 we got an error failed to retreive data
All services in both servers are up and running this issue started when the DAG were created , any idea how to solve this issue ?
- LeonPavesicSilver Contributor
Hi mt_adam,
Get-MailboxDatabase -Identity <MailboxDatabaseName> | Set-MailboxDatabase -ThumbnailProcessingEnabled $true
This command will enable thumbnail processing for the mailbox database and should resolve the issue.
If you are still having problems, you can try the following additional troubleshooting steps:
- Check the Exchange server event logs for any errors related to thumbnail processing.
- Try disabling and then re-enabling thumbnail processing for the mailbox database.
- Try recreating the thumbnail image file.
- Try moving the thumbnail image file to a different location.
- Try updating the Exchange server to the latest cumulative update.
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Kindest regards,
Leon Pavesic
(LinkedIn)