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mt_adam's avatar
mt_adam
Copper Contributor
Sep 26, 2023

failed to retreive data

Hello,

Currently we are facing an issue after deploying a fresh DAG under exchange 2019 with windows server 2019 we got an error failed to retreive data 

All services in both servers are up and running this issue started when the DAG were created , any idea how to solve this issue ?

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi mt_adam,

     

     

    Get-MailboxDatabase -Identity <MailboxDatabaseName> | Set-MailboxDatabase -ThumbnailProcessingEnabled $true

     

    This command will enable thumbnail processing for the mailbox database and should resolve the issue.

    If you are still having problems, you can try the following additional troubleshooting steps:

    1. Check the Exchange server event logs for any errors related to thumbnail processing.
    2. Try disabling and then re-enabling thumbnail processing for the mailbox database.
    3. Try recreating the thumbnail image file.
    4. Try moving the thumbnail image file to a different location.
    5. Try updating the Exchange server to the latest cumulative update.


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

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