Forum Discussion

Copper Contributor

Jul 14, 2020

Exchange Server 2013 on prem OWA blank screen after logging in

Hi, I have an Exchange Server 2013 Standard running on prem and has been working great for a few years. Recently I updated the SSL certificate and everything seemed ok after the renewal. I only...

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Exchange Server

mark_fad

Copper Contributor

Jul 15, 2020

Hi manuphilip,

Thank you for your reply. I checked my certificates and they seem ok. I have attached some images of the Default Web Site bindings and the Exchange Back End bindings if you could please have a look to see if they are correct? The strange part is that ecp opens successfully but owa does not. This is what is confusing me.

Regards,

Mark

manuphilip

MCT

Jul 15, 2020

Hi mark_fad

Image Default_Site_Bindings.png shows a 443 binding for the local host also. Please check if certificate is assigned there too.

mark_fad
Copper Contributor
Jul 15, 2020
Hi manuphilip ,

I just attached the local host bindings. Same certificate mail.afgroup247.com.au_2019.

Regards,

Mark
- manuphilip
  MCT
  Jul 15, 2020
  Hi mark_fad ,
  Certificate assignments looks okay. Now, it's some error you can try fixing by a built- in tool provided by Microsoft in your exchange server. Open a command prompt and perform the following steps
  1. CD "C:\Program Files\Microsoft\Exchange Server\V15\Bin" and then press <ENTER>
  2. Subdirectory will change to the above.
  3. Updatecas.ps1, then press <ENTER>
  
  Try access OWA again after fixing the cas server as above
  - mark_fad
    Copper Contributor
    Jul 15, 2020
    Hi manuphilip ,
    
    Thank you for your continued support. I am trying the script as suggested and still getting the white screen when opening OWA. I have attached a screen shot of the powershell screen and the browser screen trying to open owa.
    
    Regards,
    
    Mark