Forum Discussion
James660
Sep 13, 2024Copper Contributor
Exchange license removed but mailbox still active
Hi,
I`m tidying up old users from our tenant and have noticed lots of old users without exchange licenses still have mailboxes active. I thought these were soft deleted after 30 days.
We want to keep the user in our domain without a mailbox so that the user in Atlassian doesn`t become an unknown users. The user is blocked from sign in and doesn`t have any licenses attached.
Any ideas on why the mailbox is still there?
Thanks
James
- Likely the mailbox was on hold before you removed the license. This can be due to good old litigation hold, in-place hold or M365 retention policies. Check the relevant properties (LitigationHoldEnabled/InPlaceHolds).