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James660's avatar
James660
Copper Contributor
Sep 13, 2024

Exchange license removed but mailbox still active

Hi,

 

I`m tidying up old users from our tenant and have noticed lots of old users without exchange licenses still have mailboxes active. I thought these were soft deleted after 30 days. 

 

We want to keep the user in our domain without a mailbox so that the user in Atlassian doesn`t become an unknown users. The user is blocked from sign in and doesn`t have any licenses attached. 

 

Any ideas on why the mailbox is still there?

 

Thanks

James

  • Likely the mailbox was on hold before you removed the license. This can be due to good old litigation hold, in-place hold or M365 retention policies. Check the relevant properties (LitigationHoldEnabled/InPlaceHolds).

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