Forum Discussion

Copper Contributor

Mar 27, 2022

Exchange 2019 CU11: Unable to reset password that require change on next login

Hi all, My Exchange 2019 site running on CU11 SU3 (2 units server). User start complaining that they wont be able to reset password through OWA if admin select the option User must change password ...

Exchange 2019 OWA reset password

sandro-acp

Copper Contributor

Mar 28, 2022

I've got 3 request from various clients today with the same problem.

The issue seems to be non in Exchange but in the latest Windows Server Preview update 22 march 2022 (Windows Server 2019 + 2022). I did remove the updates from the domain controllers and situation is now normal again, users are now able to update their expired passwords.

MohdAzrul

Copper Contributor

Mar 28, 2022

If that the case then I will give a try to remove patch update as per your suggestion. Will update soonest.

Thanks sandro-acp

MohdAzrul
Copper Contributor
Apr 04, 2022
sandro-acp,
After remove Windows Server Preview Updates dated 22 March 2022, user able to reset their password as previous. Microsoft did mention KB5011551 may affect AD & DNS services, but not Exchange reset password.
Not sure if the issue will hit others.

Thanks.