Forum Discussion

Copper Contributor

Jan 24, 2022

Exchange 2013 KB5008631 eDiscovery Deserialization of type Microsoft.Exchange.Data.PropertyBag+Value

After KB5008631 was installed, in-place eDiscovery & Hold in ECP stopped working. When going to the page, an error is displayed "Deserialization of type Microsoft.Exchange.Data.PropertyBag+ValuePair...

Copper Contributor

Apr 11, 2022

Support has now acknowledged that another CU is not coming, and since the fix is marked for the next CU, they can't say that it'll ever be released. They're trying to close the case and telling me to upgrade to Exchange 2019.

It's unacceptable for Microsoft to break something that was working when a product entered extended support, then say "sorry, we're not gonna fix that because the product is in extended support."

BrianGrell83

Copper Contributor

May 17, 2022

Marc__K Looks like they released another SU. Has anyone with this issue tried installing that to see if it still breaks Exchange 2013?

Marc__K
Copper Contributor
May 20, 2022
BrianGrell83I'm no longer able to test this. I completed an upgrade to Exchange 2019 a while back. I asked support if the new SU includes a fix for this issue and they said there is no indication that it does. I also found out that since I opened the case via software assurance, the service level is very poor. This team has no ability to contact the product team to express my dissatisfaction that a fix was coded and is being withheld from customers. They said if I wanted better service, I'd need to open a ticket under premier support. This team considers the case resolved once the issue is confirmed as a known bug.