Forum Discussion
Emails sent from third-party app goes to Clutter: Best Practices to help avoid?
Hello,
The fact that the messages from Newsweaver were delivered to Clutter means that the recipients ignored those messages in the past or that they explicitly marked them as Clutter, so it's likely that even if they were delivered to Inbox they would have been ignored :)
Anyway, Clutter will be replaced by Focused Inbox in the relatively near future, so maybe you should plan for that.
https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
Best regards!
To start with your last question, yes it is possible to disable messages being moved to clutter for all users:
Get-Mailbox -ResultSize Unlimited | Set-Clutter -Enable $false
Disabling Clutter does not remove the Clutter folder, but Exchange Online will no longer move 'not important' messages to the Clutter folder.
To make sure that certain messages don't end up in the Clutter folder the admins can create a mail flow rule that adds a specific header to the message. Show them this: https://technet.microsoft.com/en-us/library/dn896639(v=exchg.150).aspx
- Thank you!
