Forum Discussion
Emails delayed or not received.
Hello
Please i need your help on this issue.
Emails delayed or not received. We have noticed that since last Friday (3rd Oct) emails sent to @livener.net addresses have been delayed or not received.
This is using the Outlook app, Apple Mail App and Outlook Online.so I do not believe it is a client issue. In particular a mail from massenzana @runeXXXX to Tony @liveXXXXX and Bernie @liveXXXXX on Friday evening has not been received.
It was received by other recipients. Test mails from Tony @gmailXXXX to Tony @liveXXXXX and bernie @liveXXXXX sent at approx 09:40 have not been received. A mail from Bernie @soundXXXX sent at 07:02 this morning arrived at Tony @liveXXXX at 09:49
1 Reply
If the message left your environment OK, there's not a lot you can do. If you can work with the admins at the recipient company, then you can get them to investigate the message routing and any services that might have quarantined the message on their end and see why (it might require work on their end or work on your end depending on the results). If you can, try get a copy of the message header for a message that was delayed from someone who received it and see what path it took and how long each hop was.
