Forum Discussion
JD_Hort
Aug 11, 2022Copper Contributor
Email Recipient Resolved to another Email Address in Exchange 365
When an email is sent to one email it gets resolved to another email address on the same domain.
In the Exchange Admin Center Message Trace there are two records:
1) Recipient One is redirected to Email Two
2) Delivered to email address removed for privacy reasons
This is happening to more than one Sending mailbox but we haven't found any other recipient email address that it's occurring to.
I have checked End User Inbox Rules and Rules in Exchange Admin Center, Mail Flow, Rules and there is nothing that is doing this.
Our issue is I can't find why/where this redirection is happening.
We have a hybrid Exchange 365 environment with an internal exchange server syncing to the Exchange Online.
We have a full 365 suite including Dynamics and we use Outlook 365 thick client applications.
The only unknown for me is the First Email Address has left the destination organisation so they may have a redirection to email address.
Thanks in advance.
- JD_HortCopper Contributor
Hi Vasil,
Thanks for replying.
I mentioned in the original post what the Message Trace said.
Here it is from the report. I have changed the actual real Sender and Recipient email addresses.
2022-08-04T03:26:28.8466356Z Sender Recipient1##Receive, Resolve;Recipient2##Deliver "Regarding Service Record #15,835 Re: Milestone report submission- Upload issues with delivery portal" 27824 <1378358157.5303.1659583588222.JavaMail.svc_sysaid@SServiceDesk> 24b18599-181f-43da-79b4-08da75c91e97 203.54.133.70 Originating To_DomainForcedTLS Normal Regards,
- What does a message trace show?