Forum Discussion
StConn-MSFT
Microsoft
Jul 18, 2017Discontinuation of support for Session Border Controllers in Exchange Online Unified Messaging
In July 2018, we will no longer support the use of Session Border Controllers (SBC) to connect 3 rd Party PBX systems to Exchange Online Unified Messaging (UM). We're making this change to provide ...
James Reed
Jul 20, 2017Copper Contributor
I am all for change and advancement of technology, but question the short lead time and question the viable options. 1 year is not very long to change out voicemail for enterprise level organizations. Especially when they're already in the middle of other projects and budget cycles.
It will take some time to compare solutions, pilot, plan for change, communicate to users, document telephone admin operational changes, document end user changes, document user workflow changes, and then implement. In order to meet this window, it will cost money. And partners have to be ready to engage.
It would have also been good to announce a solid transition plan. When we last compared voicemail services in SfB Online, it was not close to UM's capabilities. Hoping this has changed. It would be useful to have a comparison matrix of features between the two.