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Hermyherms350's avatar
Hermyherms350
Copper Contributor
Nov 20, 2023
Solved

Deleted items folder keeping emails forever

Hi,    I have an issue where the deleted items folder is keeping my emails forever. I have found emails from 2015.  I would like the deleted items folder to work as the junk folder where emails ...
exchange online
  • LeonPavesic's avatar
    LeonPavesic
    Nov 22, 2023

    Hi Hermyherms350,

    thanks for your update.

    Like VasilMichev has mentioned in his post, you can use the Messaging Records Management (MRM) policy in Exchange Online (Purview) to manage the retention of emails in the Deleted Items folder for multiple users in your environment. You can rename and edit the Default MRM policy or create a new one.

    Here are the steps to change the default MRM retention policy in Microsoft Purview:
    1. Sign in to the Microsoft Purview compliance portal (https://compliance.microsoft.com/).
    3. Navigate to Data lifecycle management > Exchange (legacy) > MRM Retention policies.
    4. Select Default MRM Policy and click on Edit

    5. Rename the Default MRM policy

    6. Add a "Deleted items" tag to the policy and set the duration that you want

     

     


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

Hermyherms350's avatar
Hermyherms350
Copper Contributor
Nov 22, 2023

Hi LeonPavesic 

 

I want to push this out to multiple users in my enviroment so doing it individually as you are explaining will work but be a bit time consuming. 

 

Is there a possibility to push this trough the use or MRM policy in exchange online? 

 

Kind regards 

Hermy

LeonPavesic's avatar
LeonPavesic
Silver Contributor
Nov 22, 2023

Hi Hermyherms350,

thanks for your update.

Like VasilMichev has mentioned in his post, you can use the Messaging Records Management (MRM) policy in Exchange Online (Purview) to manage the retention of emails in the Deleted Items folder for multiple users in your environment. You can rename and edit the Default MRM policy or create a new one.

Here are the steps to change the default MRM retention policy in Microsoft Purview:
1. Sign in to the Microsoft Purview compliance portal (https://compliance.microsoft.com/).
3. Navigate to Data lifecycle management > Exchange (legacy) > MRM Retention policies.
4. Select Default MRM Policy and click on Edit

5. Rename the Default MRM policy

6. Add a "Deleted items" tag to the policy and set the duration that you want

 

 


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)

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