Forum Discussion
Arbitration mailbox
Issue:
Arbitration Mailbox Issue During Exchange 2016 to 2019 Migration.
Environment Overview:
Mixed Exchange environment:
Exchange 2016: EX1-16, EX2-16, DR1-16, DR2-16
Exchange 2019: EX1-19, EX2-19
Currently migrating mailboxes from Exchange 2016 to Exchange 2019.
Issue Description:
One system mailbox was found on an orphaned Exchange server and i removed manually.
Post-removal, errors were observed related to the Migration and Federation arbitration mailboxes.
Both mailboxes appeared under the User container but were not functioning correctly.
A user-type mailbox with the display name “Migration” appeared. I thought this may cause issue with arbitration mailboxes.
Remediation Steps Taken:
Removed the user-type mailbox with the display name “Migration.”
Manually removed both FederationMailbox and MigrationMailbox objects.
Verified that the Exchange Trusted Subsystem has correct permissions on the Microsoft Exchange Security Objects (MSEO) container.
Executed Setup.exe /PrepareAD, Its Re-created the Federation and Migration related users.
Executed the following command to enable the arbitration mailbox:
Enable-Mailbox -Identity <GUID-of-MigrationMailbox> -Arbitration (command executed successfully).
Current Problem:
Despite successful execution of the Enable-Mailbox command, the msExchRecipientTypeDetails attribute is not updating to the expected value. Current value: 8388608 and display name also looks wrong because its show “Microsoft Exchange Approval Assistant” seems to be incorrectly tied to the migration mailbox.
This issue is preventing proper functionality of the migration mailbox, and as a result, the remaining mailboxes cannot be moved from Exchange 2016 to Exchange 2019.
3 Replies
Hi,
Run the following commands to identify system and arbitration mailboxes, and then migrate them to the Exchange 2019 mailbox database.
Get-Mailbox -Arbitration | ft Name,ServerName,Database
Get-Mailbox -Database "DB01" -Arbitration
Get-Mailbox -Database "DB01" -Arbitration | New-MoveRequest -TargetDatabase "DB02"Please result value view after below command run!
Get-Mailbox -Arbitration |
fl Name,DisplayName,Alias,RecipientTypeDetails,ExchangeGuid,Database,OrganizationalUnit,WhenChangedUTC- ManishvkgCopper Contributor
Name : SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
DisplayName : Microsoft Exchange
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : 9f7bd9cd-71d7-4133-8c69-5c5314e9ba1f
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 8/12/2025 6:54:03 AM
Database : SystemDB
ServerName : abcex1Name : SystemMailbox{1f05a927-3a2a-4c38-aedb-b486f676d459}
DisplayName : Microsoft Exchange Approval Assistant
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : 1c60f4b2-2001-4397-a1ee-599727852fb3
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 7/9/2025 9:32:41 AM
Database : SystemDB
ServerName : abcex1Name : SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}
DisplayName : Microsoft Exchange
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : 76a5a9e8-a43f-440e-8d96-5da3afa97b4b
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 10/14/2025 10:37:11 AM
Database : SystemDB
ServerName : abcex1Name : SystemMailbox{D0E409A0-AF9B-4720-92FE-AAC869B0D201}
DisplayName : E4E Encryption Store - Active
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : 2acaeee7-0857-4bbe-9c9f-ab8fa5e5b853
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 7/9/2025 9:32:41 AM
Database : SystemDB
ServerName : abcex1Name : SystemMailbox{2CE34405-31BE-455D-89D7-A7C7DA7A0DAA}
DisplayName : Microsoft Exchange
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : e459e424-54cb-4627-b9a2-126181bd5c89
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 7/9/2025 9:32:41 AM
Database : SystemDB
ServerName : abcex1Name : Migration.8f3e7716-2011-43e4-96b1-aba62d229136
DisplayName : Migration
RecipientTypeDetails : ArbitrationMailbox
ExchangeGuid : eb631bec-b8b2-41f8-acc7-8ec714f00145
OrganizationalUnit : abc.bh/Users
WhenChangedUTC : 10/15/2025 7:53:01 AM
Database : DB_System
ServerName : abcmail1