Forum Discussion
Apple Mail and Exchange
Hello, let me start by saying I am not a professional. We run a small non-profit that uses Macs but our email is through Microsoft 365 via hosting on GoDaddy. Recently we have been unable to add ...
Hi Jason,
To narrow down the issue:
- Can you login to Outlook on the web? Please test with different browsers such as Safari, Chrome and Edge
- Are you able login with the Outlook Mobile App? Please test when connected to cellular and not Wifi
When using a browser, please remove "/v1" in the URL (for example: change https://sso.godaddy.com/v1/login to https://sso.godaddy.com/login)
- I am able to login in with Outlook Mobile App on my iPhone for all our accounts.
I am also able to login using Outlook on the web with Safari, Chrome and Edge.- Hi Jason, if I understand you correctly, you are able to log in now on your iPhone for all your accounts but the issue you are having is coming from your Apple mail app.
- Correct. Specifically the Apple Mail app for our Macs (both desktops and laptops). This is happening for all of our email accounts (there is about a dozen of them) on all the Macs. It is not affecting any of the iPhones (which is the only way we can easily get email right now).
