Forum Discussion

Copper Contributor

Mar 27, 2017

Solved

Policy Tips not showing up

I have been testing how the DLP policys work. I have setup a policy to monitor for SSN's and show a policy tip to the user. What I am expecting to happen is - as a user is writing an email and types...

VasilMichev
Mar 30, 2017
Well I'm out of ideas. Time to open a support case I guess.

Jerome D

Copper Contributor

Jun 22, 2018

Hello,

have a look to this link :

https://support.microsoft.com/da-dk/help/4229971/office-365-dlp-policy-tips-are-not-showing-in-outlook-or-owa

It seems that tips configured on both Exchange Online and Security Center will generate that issue.

This issue occurs because a policy tip can be enabled only in one of the following locations:

Security and Compliance Center
Exchange Online

I had the issue until removing the EOP transport rule.

Chandrika Padaki

Copper Contributor

Jun 22, 2018

Thank you, this may be the issue with our configuration.

mattias-skog
Iron Contributor
Jun 25, 2018
We are also having problems with Policy Tips at the moment. They show up correctly in OWA but not at all in the Outlook 2016 clients. Not long ago this was working fine and we were seeing the Policy Tips in Outlook 2016 clients also but suddenly it just stopped working.

I have configured the DLP policy in the Security & Compliance Center. I have not configured any policies in the Exchange Online Admin Center.

I have tested all the solutions provided in this discussion but nothing seems to help fix the problem.

Hope to find a solution to the problem soon!