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srabago's avatar
srabago
Copper Contributor
Aug 24, 2023
Solved

'Work - Edge' Desktop Shortcut Reappears after deleting and reopening Edge Browser

End user removes the spam Desktop shortcut labeled 'Work - Edge': Once they reopen the Edge browser, the app shortcut reappears.
  • Kelly_Y's avatar
    Kelly_Y
    Aug 29, 2023

    Hi Everyone - The fix for this was released to Microsoft Edge Beta Version 117.0.2045.12.  If you have access to the Beta Channel, please test and let us know if the issue has been resolved.  

     

    The fix should also be included in the next Stable release, which should be later this week if there are no delays.  Thanks!

     

    -Kelly

Robert_T2000's avatar
Robert_T2000
Brass Contributor
Sep 07, 2023
I believe I can summarize the issue. This only occurs if a user has Edge Business running on two computers and they are syncing the computers with OneDrive. The Edge Business shortcut icon is updated every time Edge is closed. Occasionally the icon is locked by Edge which doesn't allow it to be overwritten by the other instance. To consistently cause the issue, close Edge on both computers within a few seconds of each other the duplicate icons will always be created.

The only solution until Microsoft changes this icon creation routine is to move away from Edge Business by turning off the Briefcase option in SETTINGS > APPEARANCE.
  • Keith_B2023's avatar
    Keith_B2023
    Copper Contributor
    Sep 07, 2023
    It also happens on VDI with OneDrive running and backing up the user's Desktop folder. While in VDI there is no other instance of Edge running as these are non-persistant desktops and people are only allowed to log into 1 desktop at a time, as set forth in VMware. There could be an oddity that OneDrive locks the shortcut while "syncing" causing Edge to create a new shortcut. I feel the solution would be to remove the "Profiles" function from Edge all together. If you are using Edge for business, in a business environment, then you shouldnt be loading your personal profile. That is just asking for trouble. Just my 2 cents.
    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Sep 07, 2023

      Keith_B2023 Robert_T2000 Thank you both for the detailed descriptions!  After updating to Version 116.0.1938.69, what is the name of the new shortcuts being created?  Is it Work – Edge or something different?  If you have a screenshot, that would be great as well.  

       

      -Kelly

      • Robert_T2000's avatar
        Robert_T2000
        Brass Contributor
        Sep 07, 2023

        Ours is "Work - Edge" + the computer name once or multiple times depending on how many copies are created.

        Work - Edge-COMPUTERNAME
        Work - Edge-COMPUTERNAME-2
        Work - Edge-COMPUTERNAME-COMPUTERNAME
        Work - Edge-COMPUTERNAME-COMPUTERNAME-2
        Work - Edge-COMPUTERNAME-COMPUTERNAME-COMPUTERNAME
        Work - Edge-COMPUTERNAME-COMPUTERNAME-COMPUTERNAME2
        etc.

         

        Version 116.0.1938.69 (Official build) (64-bit)

         

        I should note this does not always occur.  I have consistently been able to recreate if I'm signed on to two computers linked with OneDrive and close Edge at the same time (within a few seconds of each other).

    • Robert_T2000's avatar
      Robert_T2000
      Brass Contributor
      Sep 07, 2023
      Keith_B2023 If it matters, our setup uses VMware too though the desktop is not a true VDI deployment. We are using VMware Blast to connect to a physical desktop.

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