Forum Discussion
Sync not working on Microsoft Edge browse
Kelly_Y Is there any way to find out what is missing instead of use seeing the "Sync isn’t available for this account. Learn more" generic message?
That is for the user with Office 365 E3 licence and there are no specific group policies applied in the tenant (everything is the default setting).
Linn Zaw Win It seems to me that your PC cannot connect to the sync server endpoint. You may want to try the instructions here: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync#issue-stuck-at-setting-up-sync-or-couldnt-connect-to-the-sync-server-retrying
Kelly_Y Yes the error message should be more specific, or at least allow easy access to a technical version. For me a link to edge://sync-internals is good enough, like this:
| Sync isn't available for this account. https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync edge://sync-internals/ |
Regards,
Ken
Linn Zaw Win I agree with you that it is somewhat complicated to turn sync on for the first time. The prerequisites should be on by default so that the sync is ready for use. Hope Microsoft can fix this soon.
Thanks for your response, KenChong
I checked edge://policy/ and SyncDisabled is not listed in the list of policies.
I believe it is due to the Azure Information Protection policy not being configured in our environment. I really appreciate for showing me the right direction to find out what is the issue.
For being a small startup company, I don't think we have enough expertise to set up all those stuff by the global administrators. I will just give up setting up Sync for the edge with my Work account and use my personal account instead.
Linn Zaw Win You may want to verify if the required service is enabled: https://docs.microsoft.com/en-us/azure/information-protection/activate-azure
Also check edge://policy/ and see if https://docs.microsoft.com/en-us/DeployEdge/microsoft-edge-policies#syncdisabledDisabled is shown and set to true.
Thanks, KenChong. I opened edge://sync-internals/ and I found the error message under the "Type info" section.
"Microsoft Information Protection service is disabled"