Forum Discussion

DavidOldershaw's avatar
DavidOldershaw
Copper Contributor
Jan 16, 2020

Sync issues

I can't get sync to work in our Amazon Workspace environment (running Server 2016). Sign in authenticates fine but then I get an error saying "Hmm...we're having trouble verifying your account detail...
DavidOldershaw's avatar
DavidOldershaw
Copper Contributor
Mar 25, 2020

I haven't been able to resolve the issue. If I sign in using the beta or Dev channel then I the additional error:

 

"We are unable to verify your account. Please sign in for account_hint"

 

Most but not all of my users get this error but I can't see any differences.

MNichols's avatar
MNichols
Copper Contributor
Mar 25, 2020

Thanks.

 

I'm going to open a support case on it, will keep you updated on if I get a resolution.

 

  • MNichols's avatar
    MNichols
    Copper Contributor
    Apr 02, 2020

    I wound up doing various tests.. stand up a new host in it's own collection in an OU where inheritance was blocked to rule out something in group policy breaking it.

     

    I was able to reproduce it with no GPOs linked.

     

    It turned out the culprit was Symantec Endpoint Protection.

    The servers were on the most current version but apparently there is an incompatibility.

     

    After uninstalling Symantec Endpoint Protection it works fine.