Forum Discussion
Sync issues
I can't get sync to work in our Amazon Workspace environment (running Server 2016). Sign in authenticates fine but then I get an error saying "Hmm...we're having trouble verifying your account details." and a prompt to sign in.
I am have Seamless SSO enable which works fine for all other apps.
Has anyone got any ideas as to where I can start troubleshooting?
5 Replies
Is anyone able to help?
Looking at sync-internals I get the following information:
Disable Reason: Waiting for sync url
Last token error: EDGE_AUTH_ERROR: 3, 24, 4b0
I have this same problem on a Windows Server 2016 RDS session host deployment, we have Azure AD connect with Seamless SSO configured, SSO is working fine for all other Azure AD applications.
You get prompted to sign in, SSO signin appears to be successful, but sync stays in the "setting up sync" phase indefinitely.
This is problematic because favorites are not stored in a part of the roaming profile, so users favorites appear to have been lost from the users' perspective unless the session broker load balancing happens to route them back to the same session host they were logged in to when they created their favorites.
edge://sync-internals shows:
Summary
Transport State Disabled Disable Reasons Waiting for sync url Sync Feature Enabled false Setup In Progress false Auth Error OK since browser startup Sync Account Type AAD Credentials
Requested Token 2020-03-24 12:20:00 -04 Received Token Response 2020-03-24 12:20:00 -04 Last Token Request Result OK Has Token false Next Token Request 2020-03-24 12:20:07 -04 Last Token Error EDGE_AUTH_ERROR: 3, 24, 4b0 I haven't been able to resolve the issue. If I sign in using the beta or Dev channel then I the additional error:
"We are unable to verify your account. Please sign in for account_hint"
Most but not all of my users get this error but I can't see any differences.
