Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
akhator Has this fix been rolled out yet? My work account still won't sync and edge://sync-internals/ still looks (screenshot attached) very unhappy.
pivotrobert your issue is different than other issues reported on this thread. Few questions
- How long have you been in this state? When did you start using new Edge roughly ?
- Have you switches alias recently or changed the domain for your account?
akhator I've been using Edge (Dev channel) since it came out. However this sync issue happens with my work account in all branches - stable, beta, dev and canary. I have never been able to get sync working with my work account. There have not been any changes to my account - same alias, same domain.
akhator are you sure we're not talking about the same issue? From your previous reply on this thread:
2. There is a second bucket of errors reported where encryption management ran into error. This is expected to impact the account and thus will prevail on all devices (you should see crypto error on edge://sync-internals for this bucket). We are working on in-app control for users to reset their cloud data. However that is still further out. In the meantime, we are preparing and verifying a manual process allowing users to request deletion of their cloud data. I am hoping that we will be able to offer this manual set of instructions soon while we work on right long term solution in parallel.
This is happening on all my devices, regardless of channel, and they all show the crypto errors. Screenshots from 2 different machines and the Stable channel.
- I am having exactly the same issue - seems something to do with crypto issue. In my tenant I am the only affected user; the other users are able to sync their Edge settings without problems.
I compare the output from my edge://sync-interals with outputs from the other users and it seems that my account's cryptographer is having pending keys and passphrase is required. See attached screenshots.
