Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
nOrphf Apologies for delay in response. Based on the investigation on top of your feedback submitted on 10/12, it seems like your account needs a reset of all your sync server data. Unfortunately, we haven't yet exposed that control in our app. Some bugs in past led to a small number of users get into this bad state. Those bugs have been fixed but we don't have a good way to recover the impacted accounts. I understand that this is really annoying to have your account stuck in this state and it bothers us equally to have our users get stuck in bad state. Once we enable a way for users to reset all their server data, you should be able to leverage that to recover your account sync. I don't have a timeline I can offer for that at the moment. Really sorry for the trouble you are going through.
Thank you for the response, nice to know why.
That's what happens when beta testing 🙂
I'll patiently await the option to reset all server data. I have a workaround in place which is using another account for sync.
Regards Lars