Forum Discussion

Brass Contributor

Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't. Based in this article, sync only works with plans that ...

Kelly_Y

Microsoft

Sep 28, 2021

Franciscori @aviynw rev23dev tcgcomputers Luke_R Hi Everyone! I have confirmed with the team that Sync should work with Business Basic and Business Standard.

For the team to investigate further, would you all be able to submit diagnostic data through our in-browser feedback tool? It's under "..." menu > Help and feedback > Send feedback. Please select "Send diagnostic data"

Also, for the team to be about to find it quickly, can you include the string "TechCommunitySync" in the description and comment below once you've submitted it? Thank you!

-Kelly

tcgcomputers

Copper Contributor

Sep 28, 2021

Kelly_Y
I have sent the requested feedback from the client's computer that is having this issue. Thank you.

Kelly_Y
Microsoft
Sep 28, 2021
Thanks, everyone! I was able to find 5 feedback reports. I've sent it off to the team to investigate.

-Kelly
- Kelly_Y
  Microsoft
  Sep 28, 2021
  @Franciscori @aviynw @rev23dev @tcgcomputers @Luke_R Hello! Quick update, the team thinks they have identified the root cause but need to do further investigation for each individual case.
  
  For those that included their email address in their Feedback, I have replied to you via email.
  
  There are 2 reports that did not include email addresses, for those would you be able to send your “Tenant ID”? It can be found on the edge://signin-internals/ page. But please do not reply to this post with your Tenant ID, please send me a message directly.
  
  Let me know if there are any questions. Thanks!
  
  -Kelly
  - Ron_Bumpus
    Copper Contributor
    Mar 20, 2024
    Are you still assisting with this. I do not have the SYNC functionality with 365 Business Standard