Forum Discussion
Edge - On-Screen Keyboard - Not Working
Thanks for getting in touch with us! As Fawkes mentioned, Kiosk is a work in progress for us...so all feedback is welcomed and keenly listened to. I'm pumped to hear that you are using the new Edge for your Kiosk needs! 🙂
Just curious: Are your Kiosk devices all touch-only, meaning they do not have a physical keyboard or other forms of physical input devices and hence the question?
I detached the keyboard base in my Surface Book running Windows 10 - to mimic a touch only setup. Then I tried navigating to bing.com in Edge Stable and also in IE. I was able to tap into the address bar in Edge (or IE) or the search bar in Bing page and the on-screen keyboard promptly popped up. If I dismissed the keyboard, all I had to do was tap again in the address bar or the search box to have it pop up again. This was the same behavior in Edge Stable and IE too.
Are you by chance still using Windows in "Desktop mode" - meaning Windows possibly thinks you have a keyboard attached? Or maybe you want the virtual keyboard to popup, even with a physical keyboard attached? Here are a few links I thought might be helpful for you:
https://support.microsoft.com/en-us/help/4027960/windows-10-turn-tablet-mode-on-or-off
https://www.windowscentral.com/auto-display-touch-keyboard-windows-10-desktop-mode
Hopefully these will help resolve your problem. If not, I'll need more help from you to try to reproduce the scenario on my end. Are you trying this on a specific website? If so, can you try this in a non-Kiosk touch device that you may have access to, to see if this is a site-specific issue? Maybe the site is not using the right HTML element, etc that helps Edge and Windows understand that it needs a keyboard? How did you configure the Kiosk setup? Is Edge in fullscreen mode or does the address bar show up? Anything else you can share about your setup, including which site you are trying this on?
Feel free to message me directly in case you do not want to share all the above information in this public post. I'll also be very interested to learn more about your Kiosk scenario and needs.
Raj_GS , thanks for the quick response.
Here is the screen capture from my winver:
And here is my Kiosk Setup
Settings when logged on as Admin:
Virtual keyboard shows up just fine when logged in as Admin but not when logged in as Kiosk.
Thanks.
MicrosoftThe_Naval_Museum , thanks!
We'll try this on our end and loop in the right folks regarding this. In case there's a short-term workaround that'll get you unblocked, I'll let you know.
Raj_GS I found another issue. I have a simple website hosted locally (Wordpress using Apache, MySql, PHP) that I was trying to open up in Edge. What I found is that when I reboot the computer, after logging in the Edge browser just has a grey background screen and the mouse cursor shows up as blinking (loading) sign and that is it. Things get stuck and nothing further happens. I waited 10 minutes (even thought I have applicated restart set to 5 minutes) and nothing happens. If I hit ctrl+alt+del to logoff Kiosk and log back in as Admin and then logout and log back in as Kiosk, everything loads up. I figured there might be an issue with Apache and Mysql service starting while Edge trying to access the page and going crazy. To troubleshoot, I switched the website to a simply static HTML page with one page only. What I noticed is something similar. The simple image is a loading gif and the gif animation gets stuck with the cursor again blinking and nothing else happens - this time only apache involved and no mySQL db. Then I tried the same but instead of using a URL, just provided the direct URL to the file "file:///C:/load/index.html" and same results. Upon reboot and first login to Kiosk, Edge just gets stuck in a loop of some sort and nothing more.
Then I figured maybe there is an issue with the Kiosk account so I deleted it and created a new one with a different name altogether and still the same exact issue. I am able to reproduce this issue consistently.
I have a brand new ASUS all in one desktop that I just bought two days ago. Downloaded all the latest Windows patches (updates) and the latest Edge browser.
- Raj_GS
The_Naval_Museum , do you mind starting a new thread for this? Having separate threads for issues would help with discoverability of the new issue and will also keep the original thread's intent intact.
Also, for the original issue, do you mind submitting a feedback via Feedback Hub (the admin or some other normal user) under the category "Security and Privacy" > "Assigned Access"? This will collect additional logs relevant to the category, which might help the dev team debug the issue better
- Raj_GS started the new thread and have submitted the issue through feedback hub