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jpochedley's avatar
jpochedley
Brass Contributor
Oct 22, 2020

Problems with Enterprise Mode (IE Mode) in recent builds ?

We are using the Enterprise Mode Site List to open specific internal pages using the IE rendering engine. (Primarily for our ERP app which requires Java Web Start... Not supported under Chrome / Chro...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Oct 22, 2020

jpochedley Hi Joe - Thanks for reaching out!  I just talked to the IE Mode team and we've had a few other reports from customers with very similar issues all starting around V86.  We've been trying to investigate but I don't think we've been able to get a consistent repro.  

 

It would be very helpful to get your logs, repro steps, traces and other information we can use to troubleshoot.  Would you be able to file a customer support request?  They should be able to work with you to gather the necessary information for our team.  Thanks for your help! 

 

-Kelly

 

FYI:  Shilpa_Subramanian 

 

  • jpochedley's avatar
    jpochedley
    Brass Contributor
    Oct 22, 2020
    Unfortunately I cannot repro the issue reliably myself. It seems to happen intermittently. This far i have not been able to figure out a set of actions that can make the problem happen consistently.

    Let me know what logs I can collect which can help troubleshoot the issue.

    I do not know whether I can open a paid support request, or whether we have available VL support requests. I will need to check with the team.
    • SteveSta's avatar
      SteveSta
      Iron Contributor
      Oct 23, 2020

      Hi jpochedley, Kelly_Y directed me to your post as we just started seeing the same issue.  My full post is here:
      Edge Beta intermittently ignoring IE Mode - Microsoft Tech Community

      I can reproduce the issue randomly if I keep loading the same site on new tabs in Edge Beta or Edge Stable.  The key is I have to keep opening a new tab and paste the site in the address bar and just keep doing so until one fails.  So Kelly_Y  if you could let me know which types of logs or traces you need, I can start working on those.  Do you have any documentation on that?  Thanks!

      • jpochedley's avatar
        jpochedley
        Brass Contributor
        Oct 23, 2020
        I concur. The method you mentioned... just keep opening new tabs to IE mode sites, over and over, until it fails.... is the only way I can regularly repro the problem too...

        I did open a case with MSFT... Unfortunately they did not reach out to me until 5 minutes before EOB for the day. (Of course...) So, I requested a call first thing in the morning on Monday.

        In the interim, if Kelly_Y can provide details on what logs I can collect before the call, that would be helpful!

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