Forum Discussion
Out-of-date Microsoft Edge user data is syncing from work account
Hi Kelly_Y, thanks for your response!
All affected users make use of RDS, when they signed in to RDS on 17/02 morning, they received a message that Microsoft Edge update failed (Version 110.0.1587.46: February 14, 2023 to Version 110.0.1587.49: February 16, 2023) after which they noticed that all bookmarks and passwords stored in Microsoft Edge and synced to their work accounts were now out of date previous versions. When going back and checking on their local machines which also have Microsoft Edge synced with their work accounts, they found that the same out-of-date user data had now already synced locally as well.
Referencing article https://answers.microsoft.com/en-us/microsoftedge/forum/all/edge-restoredmerged-my-old-favorites-without-my/7fa97a0c-272a-4287-98a9-8f9ae8c654cb
%LocalAppData%\Microsoft\Edge\User Data\Snapshots folder does not exist in users' profiles on RDS. I will check on one of the users local machine however the fix that is mentioned at the end of the article seems okay if a single user is affected but cumbersome to go through for all RDS users that were affected.
Thanks,
Jestallion
Jestallion It definitely sounds like the failed updated was related to the issue. You can reach out to Support for Business (Support - Microsoft Edge Developer), they can help gather diagnostic data to figure out what happened and how best to recover the information for the affected users.
-Kelly