Forum Discussion
Out-of-date Microsoft Edge user data is syncing from work account
MicrosoftJestallion Hello! Did the user start an older device around the time this issue started? Here is an explanation our developer previously provided for a similar issue.
- Favorites were deleted on some devices, but there was one device (let’s name it device X) which was not in sync status still keeping it.
- When the device X has an initial sync (triggered by some big change from a new Microsoft Edge client version release, or some user behavior like sign-out/sign-in), the favorites (which are still in device X but deleted by other devices) will be pushed back to server, then be synced to all devices.
Also, there was a discussion on answers.microsoft.com which might have some options to try. Edge restored/merged my old Favorites without my knowledge, - Microsoft Community
Thanks!
-Kelly
Hi Kelly_Y, thanks for your response!
All affected users make use of RDS, when they signed in to RDS on 17/02 morning, they received a message that Microsoft Edge update failed (Version 110.0.1587.46: February 14, 2023 to Version 110.0.1587.49: February 16, 2023) after which they noticed that all bookmarks and passwords stored in Microsoft Edge and synced to their work accounts were now out of date previous versions. When going back and checking on their local machines which also have Microsoft Edge synced with their work accounts, they found that the same out-of-date user data had now already synced locally as well.
Referencing article https://answers.microsoft.com/en-us/microsoftedge/forum/all/edge-restoredmerged-my-old-favorites-without-my/7fa97a0c-272a-4287-98a9-8f9ae8c654cb
%LocalAppData%\Microsoft\Edge\User Data\Snapshots folder does not exist in users' profiles on RDS. I will check on one of the users local machine however the fix that is mentioned at the end of the article seems okay if a single user is affected but cumbersome to go through for all RDS users that were affected.
Thanks,
Jestallion
- Kelly_Y
Jestallion It definitely sounds like the failed updated was related to the issue. You can reach out to Support for Business (Support - Microsoft Edge Developer), they can help gather diagnostic data to figure out what happened and how best to recover the information for the affected users.
-Kelly