Forum Discussion
New MS Edge sync with work account not working
Having issues getting Edge to sync with my "Work" account. Tried signing out and back in numerous times, getting the "Sync isn't available right now" message. This is a personal work account for my email domian, using O365 Business Essentials licensing, so not really a business support issue, but the general Edge support refused to help since they consider this business support. Any help or guidance would be greatly appreciated before I scrap the Edge browser completely. I did add Azure AD P1 to my account per one article I had found stating that was a requirement, but still no luck.
Just discovered the same thing. My business account is personal.
I have the same problem , how to resolve it .
Hello all, just a community manager chiming in here. We've removed a portion of this conversation that
seemed to be a series of miscommunications and veering into a personal disagreement. Let's move away from that and keep to the topic at hand.Full article here: Microsoft Edge Sync https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync
- pay pay pay... smh
- What? o.O
bc_FWMS The pre-reqs on that page now include M365 Business Premium, which I have, but in New Edge when on my Work profile, it still says that sync is not available.
It's all very confusing. I just want syncing to happen for my Work account just like it works for my personal MS account.
Jeff_Parker I would be patient because that is new; the docs show that they were updated only 10 days ago. I will cross my fingers and hope the include Microsoft 365 Business Standard in the near future.
- I guess my company is out then. We have AAD (not Premium) and Microsoft 365 Business Standard.
I have an active directory domain and Win 10 Pro desktops at home. My son cannot use his gmail or his internal directory account to log into the new version of edge that he was so jazzed about getting installed. 12-year olds don't usually work yet so I hope that MS does not expect him to have a public work account. Is someone at MS is listening? I feel like we are being taken advantage of trying to support an active directory domain for home use. Please fix this ASAP.
Thanks,
Joe
I am not sure how your opinion is helping here. Many families still use windows server to have a local family domain which does have some good features to control when kids can log into their computers, etc. Even still, it is our opinion and does not help with the new Edge problems. AD accounts should have the ability to sync because some employees have desktop computer and a notebook. Be nice that we can have the same data on both systems.
jcartwr97 We are having the same issues as well. Keeping us from rolling the new edge out to the rest of our ORG. Not sure how there could be corrupt crypto anything since sync was working fine in the old Edge browser......install new Edge....not working. So the installation of the new Edge caused the corruption of my data and 2 of my sys admins data that also installed for testing ?!
....and if that data is corrupted, then why is sync working for Shared Experiences in Windows 10 Enterprise for our work accounts? AND, if I log into a freshly imaged machine that has the old Edge browser installed, my work account syncs fine on there. This ONLY seems to be a sync issue with the new Edge.
- Hi,
have you enabled Enterprise State roaming?
https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable- Yes, tried that already. Guessing I am stuck with the issue in the thread linked below, need to get corrupt crypto data cleared but apparently there is not a way to do it yet.
https://techcommunity.microsoft.com/t5/enterprise/login-with-azuread-account-sync-instantly-goes-in-quot-error/m-p/838122
Same problem here. Edge for Mac says "Not syncing" and "Sync is not available for this account" when signed in using my Office 365 Enterprise account via Okta SSO. Edge for iOS says that syncing is enabled but it doesn't actually seem to be happening. Like the idea of having compatibility of Chrome without Google surveillance but will have to go back to Safari while Edge cooks for a little while longer if I can't sync my browser state across devices.
