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itsrobinhood's avatar
itsrobinhood
Copper Contributor
Jul 15, 2022

Microsoft Edge - cant see new outlook emails until I refresh the page

Hi, my client is having an issue with Office365 Outlook Web App when using Microsoft Edge. If I sent an e-mail it does not fetch the new e-mail item or provide any notification / update the mailbox. ...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Jul 18, 2022

itsrobinhood Hello!  Does this issue only happen on one specific device?  Or are other computers in the organization affected as well?  

 

I did a search on other Tech Community posts (Office 365 discussion space) and previously there have been similar issues reported due to shared mailboxes or service disruptions.  In your scenario, I'm not sure if it is an issue with OWA or the browser.  Have you reached out to Support?  Microsoft Support

They should be able to gather logs and help investigate your specific case.  Thanks! 

 

-Kelly

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