Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
I've been having a similar issue and I documented it https://answers.microsoft.com/en-us/microsoftedge/forum/msedge_profile-msedge_win10/unable-to-activate-syncing-in-edge-with-one-work/011a129b-1787-4991-b4a0-bdb78c7d1899?tm=1600746452842. In short, none of the users in one of my tenants are able to sync via Edge. I'm seeing the following errors:
From edge://sync-internals:
| Last Token Error | EDGE_AUTH_ERROR: 3, 15, caa2000b |
and several of these:
| Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered: |
From edge://signin-internals:
| Error: Primary Error: kTokenRequestFailed, Secondary Error: kTokenFetchProviderError, Platform error: -895352821, hex:caa2000b, Error string: Error code: 0xcaa2000b, error message:AADSTS500014: The service principal for resource 'https://aadrm.com' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it. Trace ID: <redacted> Correlation ID: <redacted> Timestamp: 2020-09-22 04:12:47Z |
I've tried every suggestion including filing a support ticket through Azure AD. Nothing has worked yet and it's becoming a large source of frustration.
bandtank I'm sorry you've ben having such difficulties. I'm from the Edge team and would like to help. Can you e-mail me at collw (at) microsoftdotcom? We'll go from there. Thanks, Colleen