Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
akhator Hi there, I just found this thread, I too belong in bucket 2, sync fails for my work setup between Edge using my AAD account and I get that GenerateCryptoErrorsForTypes error.
Has a process been established to clear this? Other users in my organization can sync fine, so indeed something with just my account, I think.
MathiasR Hey there, i had this issue fixed last week for my account! Basically you need to contact the Microsoft Azure support team. This is a separate support area within the Microsoft Azure admin panel. See the screenshot i have attached, it should give you (or your Azure administrator) a good idea where to find this. I can confirm it was a data corruption issue in my case, and they had to wipe the data from my profile. From what i understand, the original data corrupting issue was resolved, but if your data is corrupt within your profile, it needs to be wiped manually.
bandtank I'm sorry you've ben having such difficulties. I'm from the Edge team and would like to help. Can you e-mail me at collw (at) microsoftdotcom? We'll go from there. Thanks, Colleen
I've been having a similar issue and I documented it https://answers.microsoft.com/en-us/microsoftedge/forum/msedge_profile-msedge_win10/unable-to-activate-syncing-in-edge-with-one-work/011a129b-1787-4991-b4a0-bdb78c7d1899?tm=1600746452842. In short, none of the users in one of my tenants are able to sync via Edge. I'm seeing the following errors:
From edge://sync-internals:
Last Token Error EDGE_AUTH_ERROR: 3, 15, caa2000b and several of these:
Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered: From edge://signin-internals:
Error: Primary Error: kTokenRequestFailed, Secondary Error: kTokenFetchProviderError, Platform error: -895352821, hex:caa2000b, Error string: Error code: 0xcaa2000b, error message:AADSTS500014: The service principal for resource 'https://aadrm.com' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it. Trace ID: <redacted> Correlation ID: <redacted> Timestamp: 2020-09-22 04:12:47Z I've tried every suggestion including filing a support ticket through Azure AD. Nothing has worked yet and it's becoming a large source of frustration.
