Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
JRichmond Thanks. We are aware that some users are running into this issue. We have a fix ready undergoing validation. We will be begin rolling it out once validated. Please ping if this issue in not resolved in next 4-5 days. Thanks for your patience.
Would appreciate some help if possible. Issue with my Office 365 Business account with AAD sync. All pre-requisites have been met, from a licensing perspective this works. Just not on my account. I have the error below in my edge://sync-internals
Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered:Any fix for this yet? Have been left to use a personal account at work for some time. Not so good from a data security point of view.
rckag Our team reviewed your message and wanted me to pass along this recommendation:
"For this error, please sign out and sign back in again on the impacted machine. If the error persists, we request that you kindly https://support.microsoft.com/en-us/hub/4343728/support-for-business."
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
akhator Has this fix been rolled out yet? My work account still won't sync and edge://sync-internals/ still looks (screenshot attached) very unhappy.
Same issue for my user. Sync works with other users, also on my computer, but doesnt work with my user on any device.
I started using Edge with the first public DEV-Versions, Sync never worked for me. Even on the latest public, dev or canary builds (84.0.502) not working. In Sync-Internals I see the GenerateCryptoErrorsForTypes messages for all model types.
Popping in this thread to receive updates on the fix.
cc akhator
I finally got my sync data reset, and now I can sync with my account.
I got help from the Edge Feedback team, after I used the feedback button in Edge and asked for my cloud data to be reset due to lack of sync.
They are not fast 1,5 month, but they did get the job done in the end.
Thanks to everyone involved
Regards Lars.
pivotrobert your issue is different than other issues reported on this thread. Few questions
- How long have you been in this state? When did you start using new Edge roughly ?
- Have you switches alias recently or changed the domain for your account?
akhator I've been using Edge (Dev channel) since it came out. However this sync issue happens with my work account in all branches - stable, beta, dev and canary. I have never been able to get sync working with my work account. There have not been any changes to my account - same alias, same domain.
akhator Hi. I have same error as @JRichmond on one of my accounts. Could you update us on fix?
Cool. Thanks for the quick reply!
