Forum Discussion
Installing MicrosoftEdgeEnterpriseX64.msi - Error 1722
- Mar 23, 2020
Today I retried the MSI install on a computer where it failed last week, and this time the installation went through without any hazzle. The only thing I *know* had changed was that the 2020-03 windows patches had been installed.
We have the same issue in our enterprise. Ever since version 80.0.361.109, clients that previously had the Edge Beta enterprise installed will fail to install the enterprise MSI anything from 80.0.361.109
Our last successful deployment that was largely successful to devices was 80.0.361.69. Ever since version .109, the MSI fails on the same step as yours. (See at the end of this post for the log).
My additional troubleshooting steps I took that didn't work:
- Manual uninstalling and gutting out Edge and EdgeUpdate files, registry entries, and services (sc delete servicename) didn't help.
- Installing the enterprise MSI of version 80.0.361.69 fails as well now, even after everything was manually removed
- Installing the newer MSIs also fail, same MSI errors as below.
- Disable group policy that blocks automatic updates from EdgeUpdate (and also deleted the registry items for the respective policies to EdgeUpdate)
This is the only thing that has worked for me so far:
- Install the latest Edge Beta Enterprise MSI
- Take the EdgeUpdate command that is from the MSI log that failed, and run the command manually to install Edge 81.0.416.53 (yes that entire block is one command... and running it manually works where the MSI fails to work).
C:\Program Files (x86)\Microsoft\EdgeUpdate\MicrosoftEdgeUpdate.exe /silent /install "appguid={56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}&appname=Microsoft Edge&needsAdmin=True&usagestats=0&ap=stable-arch_x64" /installsource enterprisemsi /appargs "appguid={56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atrue%2C%22verbose_logging%22%3Atrue%2C%22msi_product_id%22%3A%2249DCD999-3A4A-30D9-8B5B-F1312CEFAB12%22%2C%22allow_downgrade%22%3Afalse%2C%22do_not_create_desktop_shortcut%22%3Afalse%7D%7D"
Here is the snippet from the MSI log that are failing.
MSI (s) (A8:D8) [08:58:53:562]: Note: 1: 1722 2: DoInstall 3: C:\WINDOWS\Installer\MSI502B.tmp 4: /silent /install "appguid={56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}&appname=Microsoft Edge&needsAdmin=True&usagestats=0&ap=stable-arch_x64" /installsource enterprisemsi /appargs "appguid={56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atrue%2C%22verbose_logging%22%3Atrue%2C%22msi_product_id%22%3A%2249DCD999-3A4A-30D9-8B5B-F1312CEFAB12%22%2C%22allow_downgrade%22%3Afalse%2C%22do_not_create_desktop_shortcut%22%3Afalse%7D%7D"
MSI (s) (A8:D8) [08:58:53:562]: Note: 1: 2205 2: 3: Error
MSI (s) (A8:D8) [08:58:53:562]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Hi Senturion33, if you're still facing this issue, could you send MSI command you ran, and the following EdgeUpdate log from a machine where the Edge MSI failed? %ALLUSERSPROFILE%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log
For Edge Stable, the latest Windows updates listed in https://docs.microsoft.com/en-us/deployedge/microsoft-edge-sysupdate-windows-updates are required for it to install, so it's possible you were hitting that error; Edge Beta does not have this requirement.
- Senturion33May 02, 2020Brass Contributor
Thanks! I will check for that log on Monday from a problem computer. As a workaround, I enabled automatic updates for Edge so that clients could at least get updated. I'll see how the deployment looks with the current release of Edge MSI.
The command I am using to install Edge:
msiexec /i MicrosoftEdgeEnterprise64.msi /qn /norestart /log %temp%\update.log
- Senturion33May 11, 2020Brass Contributor
I found that once I changed group policy settings from disable all automatic and manual updates and instead changed to allow manual updates only (by going to Help -> About), the MSI installs properly with 100% success rate across all client systems.
- michliMay 11, 2020Former Employee
Senturion33 thanks for following up, yes setting it to allow manual updates will allow you to install newer MSIs.