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Michael Griffith's avatar
Michael Griffith
Copper Contributor
Apr 22, 2020
Solved

IE Compatibility Mode Pop-up Issue

We are experiencing an issue with a website that must run in Internet Explorer Compatibility Mode. Performing different functions on the site causes a pop-up window. The pop-up is required to perform...
  • Michael Griffith's avatar
    Michael Griffith
    Oct 28, 2020

    I'm sorry that I never came back to give an update.  Microsoft Premier Support spent a lot of time helping me.  We ran all sorts of trace tools and gathered logs.  Unfortunately, my problem lies with the third-party application developer.  Microsoft cannot see into the developer's ActiveX code, but they believe that it includes a window.focus command for both the application and its pop-up.  They think that the two get in a race condition and the IE window is winning which hides the pop-up.

fixitben's avatar
fixitben
Copper Contributor
Oct 28, 2020

Michael Griffith   I am seeing the same thing with an active X application with pop up windows. 

 

Michael Griffith's avatar
Michael Griffith
Copper Contributor
Oct 28, 2020

I'm sorry that I never came back to give an update.  Microsoft Premier Support spent a lot of time helping me.  We ran all sorts of trace tools and gathered logs.  Unfortunately, my problem lies with the third-party application developer.  Microsoft cannot see into the developer's ActiveX code, but they believe that it includes a window.focus command for both the application and its pop-up.  They think that the two get in a race condition and the IE window is winning which hides the pop-up.

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