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rgrisi's avatar
rgrisi
Brass Contributor
Nov 22, 2021

Edge v96 and PDF plug-in error

When opening a PDF from any web site some we get a plug-in is missing error instead of opening in the browser. This is not happening to all users and is sporatically being reported however this start...
Paul_F_Capita's avatar
Paul_F_Capita
Copper Contributor
Nov 24, 2021
I get this error too. I am running Edger in IE compatibility mode. The pdf will open in IE11.
rgrisi's avatar
rgrisi
Brass Contributor
Nov 28, 2021
That's not acceptable. Users will just use Google chrome. We were trying to standardize on Edge.
  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Nov 29, 2021

    Hi Everyone!  Do you have a screenshot showing the error message?  Also, is this still a sporadic occurrence?  Is there a PDF you can share that will reproduce the issue?  

     

    If you haven't had a chance yet, can you also please submit diagnostic data through the browser? ("..." menu > Help and feedback > Send feedback).  Thanks!

     

    -Kelly

     

    • Ben7670's avatar
      Ben7670
      Copper Contributor
      Nov 30, 2021

      Kelly_Y 

       

      Hi Kelly,

       

      We have also encountered this issue as of the 25th November as our users have gradually updated to 

      version 96.0.1054.34.
       
      The issue seems to occur with all PDFs that are opened within Edge (screenshot attached). I have sent feedback via Edge.

       

      Thanks,

      Ben

       
       

       

       

      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft
        Nov 30, 2021

        Ben7670 SteveParsons PackerBacker Thanks for providing the additional information!  I can see the PDF team is investigating this issue and a similar issue that is occurring when trying to print PDF files.  

         

        By chance do you have McAfee installed on the affected machines? 

         

        We'll follow up with updates from the team.  

         

        -Kelly

    • SteveParsons's avatar
      SteveParsons
      Copper Contributor
      Nov 30, 2021

      Kelly_Y 

       

      Here is a screenshot and attached PDF. I don't think the issue is related to specific PDF's. PC's with the issue can't open any PDF in Edge without getting the plugin error.

       

      I have submitted diagnostics data from the Edge feedback option on the PC that this screenshot was taken from.

       

       

      We're seeing this issue across our environment with Edge version 96.0.1054.34

       

    • PackerBacker's avatar
      PackerBacker
      Brass Contributor
      Nov 30, 2021

      Kelly_Y Getting the same error as well after Ver 96.

      When I rollback to ver 95 PDF plugin works as designed. 

       

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