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Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
MONOTECHNICS's avatar
MONOTECHNICS
Copper Contributor
Mar 16, 2026

For the last couple of days I have been trying to set up Edge Sync for my work account but no matter what I try and can't manage to configure it and this has led me to this post.

I had a Exchange Online Plan 1 and I switched two days ago to a Microsoft 365 Business Basic license. In the Office 365 Admin center I see the following licenses for my account.

  • Microsoft 365 Business Basic (0 of 1 licenses available)
  • Rights Management Adhoc (9999 of 10000 licenses available)

This company is just me (freelancer) and I am the admin meaning that I have full access to the Entra and the Office 365 Admin center.

Edge says for my profile related to my work account: Sync isn't available for this account

In the output of edge://sync-internals, I see the following:

  • AAD Account Key Status:
    • MIP Result: Service disabled
  • Actionable Error:
    • Error Type: DISABLED_BY_ADMIN
    • Action: STOP_SYNC_FOR_MIP_DISABLED
    • Error Description: Microsoft Information Protection service is disabled

On https://admin.cloud.microsoft I see that I have the Microsoft 365 Business Basic license and the Microsoft Azure Rights Management Service enabled. My account is a Global Administrator.

Microsoft Edge takes me to the following page when I click on the Learn more link below Sync isn't available for your account:

https://learn.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync

On the page is a section titled Supported environments and it lists Microsoft 365 Business Premium, Business Standard, or Business Basic with the following note:

Microsoft 365 Business Basic or Business Standard can support Microsoft Edge sync, but tenants created before 2021 need to have Microsoft Purview Rights Management Service (RMS) - RMS_S_BASIC enabled. Customers can check if RMS is enabled in their tenants by following Get-AipServiceConfiguration (AIPService) | Microsoft Learn. Customers can enable RMS in their tenants by following Enable-AipService (AIPService) | Microsoft Learn. Customers that are having a sync issue should review Diagnose and fix Microsoft Edge sync issues and Reset Microsoft Edge data in the cloud before filing a support request. Business Premium includes Microsoft Entra ID Plan 1 and Microsoft Edge Enterprise Sync Services are available, see Microsoft 365 Small and Medium-sized Businesses

My tenant is a tenant created before 2021. If I follow the steps to check if RMS is enabled, I get an error when running Connect-AipService, my account uses MFA and I see the popup to login but I immediately get this error:

connect-aipservice : The attempt to connect to the Azure Information Protection service failed. Verify that the credentials you are using are correct and try again.

If I navigate to https://portal.azurerms.com I am redirected to https://portal.azurerms.com/#/error?code=10001 and I see the following message

We are unable to locate the account <hidden>. Below are a few reasons why this could occur:

Your IT administrator has disabled RMS.

Your organization does not have RMS. Click here to sign up.

When I click on 'here' to sign up I receive the following message:

You already have a license for Microsoft Azure Information Protection.

I am lost. What else can I try without the need to upgrade to a more expensive Office 365 license?