Forum Discussion
Edge Sync w/ MS 365 Basic and Business Standard
Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't. Based in this article, sync only works with plans that ...
Kelly_Y
Microsoft
MicrosoftHi Everyone! The issue using Sync with Business Basic accounts has been fixed and the documentation has been updated. https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#prerequisites
If you are still having issues, please reach out to support and they can work with you individually to try and resolve. Thanks!
-Kelly
Hello Kelly_Y, I am unable to sync with my business basic subscription and been in contact with support about this. Conclusion is that AIP is necessary for it to work.
So the article is either not correct, the information given by support not correct or the bottom line is that it is not working with just a business basic subscription.
Here is the comment from support i got just now:
"
Hi,
The screenshot I shared is also part of that article. It is located on the latter part. It is a bit confusing but given the additional information on the article as well and with the replication I have done here on my end, AIP really is needed.
For now, you have the option to obtain a free trial of AIP to actually try and see on your end as well if it will work.
Let me know if you need further assistance.
"
So what is true? Should it work, or is AIP needed, but that is not an option for business basic only so I am lost right now.
With an free outlook.com account you an sync, but with an paid business basic subscription it does not work..Why?? how??
Hope there can be an real working answer. Please let me know!!
So the article is either not correct, the information given by support not correct or the bottom line is that it is not working with just a business basic subscription.
Here is the comment from support i got just now:
"
Hi,
The screenshot I shared is also part of that article. It is located on the latter part. It is a bit confusing but given the additional information on the article as well and with the replication I have done here on my end, AIP really is needed.
For now, you have the option to obtain a free trial of AIP to actually try and see on your end as well if it will work.
Let me know if you need further assistance.
"
So what is true? Should it work, or is AIP needed, but that is not an option for business basic only so I am lost right now.
With an free outlook.com account you an sync, but with an paid business basic subscription it does not work..Why?? how??
Hope there can be an real working answer. Please let me know!!