Forum Discussion
Edge Sync w/ MS 365 Basic and Business Standard
deemehta what version of Edge are you using?
Not sure if this is relevant, but did you let Microsoft know that you are having problems via Edge's feedback? Not sure if they are fixing this issue on a case by case, or global scale.
My support ticket was opened via the Edge team and the issue identified and assigned in the Edge dev pipeline - so should be in the general release for all.
You can check the following and then review the supported platform information earlier in this chain to make sure you meet all the requirements:
- https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync
1. Login to your O365 admin portal and check the name of your license:
- https://admin.microsoft.com/ Under your org, choose subscriptions and you will see your license(s) listed. (ex. Microsoft 365 Business Basic)
2. Login to your Azure portal and check the name of your Azure license:
- https://portal.azure.com/ Click on Azure Active Directory, Under Overview you should see your license (Azure AD Free)
3. Sign your account out of all Edge browsers on all computers/mobile devices - not just the one you are using.
4. Make sure you are on the latest version of Edge (at least 98.0.1108.43 (Official build) (64-bit)).
- You can find this at Settings > About Microsoft Edge - this is also where you can update to the latest version.
5. You can then sign back into your profile. At this point I would perform the Sync Reset:
- Click on your profile icon > manage profile settings > sync > Reset Sync at the bottom of the page.
https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
6. This might be as fast as a few seconds up to a minute - take note of any prompts during the process.
7. Verify that your account is syncing. In a new tab, go to:
- edge://sync-internals/
On the top left you should see something like this:
Summary
| Transport State | Active |
| Disable Reasons | None |
| Sync Feature Enabled | true |
| Setup In Progress | false |
| Auth Error | OK since browser startup |
| Sync Account Type | AAD |
You can also click on the Sync Node Browser tab to see what has been synced. Under Device Info you should see which devices are in the sync list.
If you are still experiencing issues, you can visit: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync
8. You can open another tab to confirm your status is good:
- edge://signin-internals
| Signin Status | Signed In, Consented for Sync |
9. You can open another tab to ensure there are no policies blocking you from syncing:
- edge://policy/
You can see if there is anything custom or set that could be blocking your sync.
10. If you are still experiencing issues, please open an Edge Browser support ticket and reference this conversation with the link.
- https://support.microsoft.com/en-us/microsoft-edge
Hope this helps.
- As far as I can discern this misses out the very important part that it still seems to require an exhorbitant additional subscription to 'Azure Information Protection' ... This is something that users have been complaining about regarding the 'sync issue' (it's not an issue, it's a restriction, and it's horrific) for the longest time.
I'm on Business Basic, a one-seat licence, and browser syncing is literally one of the most basic features that people expect from their browser.
I appreciate that businesses may wish to have extra protections for sensitive data, but that should be what that AIP is for. Basic sync is (to be blunt) a right of anyone using a Microsoft account on their browser. Right is a strong word, and I wish I had a softer one, but I don't for now.
I have a ticket open with Support for this, because of the fact that I actually have another account with a business domain but said domain has ZERO paid/ongoing/trial licences with MS for anything. Also has zero Azure backbone. That account? Syncing just fine, thanks. Finally got to the bottom of this!
I tried to follow the instructions mezzoly gave on the previous message; when I got to performing the 'Reset Sync' nothing would happen; also, interestingly, in my edge://sync-internals/ I was showing over 20 Sessions - these must have been 'failed' tries at setting up the sync.
I logged a Microsoft support ticket and just got off the phone / screen share session with support. This issue, like some others on this topic seems to be resolved for most tenants. On my account on my tenant there seemed to be a 'blockage' of some sort (very technical term I'm told).
The fix was to apply a trial license of Microsoft Business Standard for about 5 minutes, set up the sync, perform a Reset Sync, then sign out.
After another 5 minutes, re-applied the Microsoft Business Basic license, waited 5 minutes and I was able to re-setup Sync. My Session count had also reset to 1 within edge://sync-internals/.Hope this can help anyone else who is in a weird situation like I was.
Everything now seems to be working.
