Forum Discussion
Edge Sync w/ MS 365 Basic and Business Standard
Hi All,
On 2/1 I received a response from my open ticket with the issue being resolved.
You'll need to perform the profile sync reset and then it should work.
I was able to successfully test this using the build: Edge Version 98.0.1108.43 (Official build) (64-bit)
You can also verify this using: edge://sync-internals/
I logged into a second machine, added back the profile, and sync worked - all extensions loaded, history, etc.
Enjoy!
mezzoly Thanks for the update!
I have confirmed that with Edge Version 98.0.1108.43 it works now!
Log out of your Edge profiles on your secondary devices before beginning.
Also, backup any website credentials if needed.
I'm using Business Basic, and I deleted my Edge profile on my primary device, logged back in and reset profile sync.
I then used Edge on an iPad (my secondary device) and logged into my business account.
Once I started populating favorites and saved passwords on the primary device, it also showed up on the secondary device!
The way it is supposed to work from day one:
Thanks all and good luck!!
You guys have been lucky - I tried the same on my Edge Browser and no joy.
I've even tried completely removing all profiles from Edge and no joy.
deemehta what version of Edge are you using?
Not sure if this is relevant, but did you let Microsoft know that you are having problems via Edge's feedback? Not sure if they are fixing this issue on a case by case, or global scale.
My support ticket was opened via the Edge team and the issue identified and assigned in the Edge dev pipeline - so should be in the general release for all.
You can check the following and then review the supported platform information earlier in this chain to make sure you meet all the requirements:
- https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync
1. Login to your O365 admin portal and check the name of your license:- https://admin.microsoft.com/ Under your org, choose subscriptions and you will see your license(s) listed. (ex. Microsoft 365 Business Basic)
2. Login to your Azure portal and check the name of your Azure license:
- https://portal.azure.com/ Click on Azure Active Directory, Under Overview you should see your license (Azure AD Free)
3. Sign your account out of all Edge browsers on all computers/mobile devices - not just the one you are using.
4. Make sure you are on the latest version of Edge (at least 98.0.1108.43 (Official build) (64-bit)).
- You can find this at Settings > About Microsoft Edge - this is also where you can update to the latest version.
5. You can then sign back into your profile. At this point I would perform the Sync Reset:
- Click on your profile icon > manage profile settings > sync > Reset Sync at the bottom of the page.
https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
6. This might be as fast as a few seconds up to a minute - take note of any prompts during the process.
7. Verify that your account is syncing. In a new tab, go to:
- edge://sync-internals/
On the top left you should see something like this:
Summary
Transport State Active Disable Reasons None Sync Feature Enabled true Setup In Progress false Auth Error OK since browser startup Sync Account Type AAD You can also click on the Sync Node Browser tab to see what has been synced. Under Device Info you should see which devices are in the sync list.
If you are still experiencing issues, you can visit: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync
8. You can open another tab to confirm your status is good:
- edge://signin-internals
Signin Status Signed In, Consented for Sync 9. You can open another tab to ensure there are no policies blocking you from syncing:
- edge://policy/
You can see if there is anything custom or set that could be blocking your sync.
10. If you are still experiencing issues, please open an Edge Browser support ticket and reference this conversation with the link.
- https://support.microsoft.com/en-us/microsoft-edge
Hope this helps.
