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Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
madzack's avatar
madzack
Copper Contributor
Feb 07, 2022
I'd like to share that I opened a ticket with support.office.com stating "Microsoft Edge Sync fails with my Microsoft 365 Business Standard subscription." I did not receive a response of how it was resolved but it was resolved within a couple hours. They were very responsive and followed up to make sure the problem was resolved. I have to admit I was surprised and impressed.
  • mezzoly's avatar
    mezzoly
    Copper Contributor
    Feb 07, 2022

    Hi All,

     

    On 2/1 I received a response from my open ticket with the issue being resolved.

    You'll need to perform the profile sync reset and then it should work.

    I was able to successfully test this using the build: Edge Version 98.0.1108.43 (Official build) (64-bit)

    You can also verify this using: edge://sync-internals/

     

    I logged into a second machine, added back the profile, and sync worked - all extensions loaded, history, etc.

     

    Enjoy!

    • originaltrini0's avatar
      originaltrini0
      Copper Contributor
      Feb 08, 2022

      mezzoly Thanks for the update!

       

      I have confirmed that with Edge Version 98.0.1108.43 it works now!

      Log out of your Edge profiles on your secondary devices before beginning.
      Also, backup any website credentials if needed.

      I'm using Business Basic, and I deleted my Edge profile on my primary device, logged back in and reset profile sync.

      I then used Edge on an iPad (my secondary device) and logged into my business account.

      Once I started populating favorites and saved passwords on the primary device, it also showed up on the secondary device!

      The way it is supposed to work from day one:

       

      Thanks all and good luck!!

      • deemehta's avatar
        deemehta
        Copper Contributor
        Feb 08, 2022

        Hey originaltrini0 mezzoly 

         

        You guys have been lucky - I tried the same on my Edge Browser and no joy. 

        I've even tried completely removing all profiles from Edge and no joy. 

        :sad:

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