Forum Discussion
Edge Sync w/ MS 365 Basic and Business Standard
I forgot to bring this up last week.
When I follow the directions you https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-troubleshooting-support-howto#open-a-support-ticket to for opening a support ticket, I do not have the "Technical" issue type as stated in step 3. Please see attached screenshot.
What should I do in this case?
This is with my M365 basic subscription.
Thanks
Microsoftoriginaltrini0 Sorry for any confusion! If you have M365 Business Basic you do not need to reach out to support about any sync issues. The team is working on a fix for M365 Business Basic users.
Thanks!
-Kelly
- Hello Kelly_Y, I am unable to sync with my business basic subscription and been in contact with support about this. Conclusion is that AIP is necessary for it to work.
So the article is either not correct, the information given by support not correct or the bottom line is that it is not working with just a business basic subscription.
Here is the comment from support i got just now:
"
Hi,
The screenshot I shared is also part of that article. It is located on the latter part. It is a bit confusing but given the additional information on the article as well and with the replication I have done here on my end, AIP really is needed.
For now, you have the option to obtain a free trial of AIP to actually try and see on your end as well if it will work.
Let me know if you need further assistance.
"
So what is true? Should it work, or is AIP needed, but that is not an option for business basic only so I am lost right now.
With an free outlook.com account you an sync, but with an paid business basic subscription it does not work..Why?? how??
Hope there can be an real working answer. Please let me know!! - Kelly_Y
Hi Everyone! The issue using Sync with Business Basic accounts has been fixed and the documentation has been updated. https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#prerequisites
If you are still having issues, please reach out to support and they can work with you individually to try and resolve. Thanks!
-Kelly
Well, just like that it's working! I haven't done anything myself to try and fix the issue.
I saw that I suddenly had an extra icon in my favorites bar which I added on another system. I went to the Edge profile settings on my phone and once I had signed in, I was able to see all my favorites. New favorites were instantly synced to my desktops.
Cool, everything works as expected without breaking a sweat!
It would be nice to get more feedback from Microsoft about this issue though, as I'm guessing there are still users struggling with this. I hope that more of you are lucky, or that on of the previous suggestions can help you.
- Hi Kelly,
I recently purchased a 365 Business Basic subscription and am also experiencing issues with sync.
Coult you provide us with an update?
Thanks! - Hello Kelly_Y,
Are there any updates on this yet? The issue has been open for quite a few months now?
Thanks,
Dee Kelly_Y When I fill out the support ticket form the Service type doesn't load. This issue occurs as soon as I load the page and persists after entering the Summary and selecting an Issue type. I can try again later but thought I would post this for your reference.
The Service type options were available a couple of days ago when I first tried to submit a support ticket but none of them related to the synchronisation issue.
