Forum Discussion

Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
mezzoly's avatar
mezzoly
Copper Contributor
Nov 03, 2021
There is a fix on DEV in OCT v96 (see above)

Oct Beta v95 was pushed to PROD Nov Release

Looks like Beta is at v96 now - that is a 4 week cycle to PROD
https://docs.microsoft.com/en-us/deployedge/microsoft-edge-relnote-beta-channel
I have not confirmed the fix made it from DEV to this BETA

If the fix made BETA, then I would say the next PROD release, around Dec 1 - unless they fix this sooner.
lgs141's avatar
lgs141
Copper Contributor
Nov 03, 2021
Unfortunately I tested sync on all three Insider builds last night, and all three of them continue to give the same sync error (Canary version being as new as version 97).

Also FYI the MS article was not updated yesterday, the message about sync being broken for Business Basic has been there since the 26th October.
  • mcmikev's avatar
    mcmikev
    Copper Contributor
    Mar 08, 2022
    Hello Kelly_Y, I am unable to sync with my business basic subscription and been in contact with support about this. Conclusion is that AIP is necessary for it to work.
    So the article is either not correct, the information given by support not correct or the bottom line is that it is not working with just a business basic subscription.

    Here is the comment from support i got just now:
    "
    Hi,

    The screenshot I shared is also part of that article. It is located on the latter part. It is a bit confusing but given the additional information on the article as well and with the replication I have done here on my end, AIP really is needed.

    For now, you have the option to obtain a free trial of AIP to actually try and see on your end as well if it will work.

    Let me know if you need further assistance.
    "

    So what is true? Should it work, or is AIP needed, but that is not an option for business basic only so I am lost right now.
    With an free outlook.com account you an sync, but with an paid business basic subscription it does not work..Why?? how??

    Hope there can be an real working answer. Please let me know!!
  • J_Zwaan's avatar
    J_Zwaan
    Copper Contributor
    Feb 15, 2022

    Well, just like that it's working! I haven't done anything myself to try and fix the issue. 

     

    I saw that I suddenly had an extra icon in my favorites bar which I added on another system. I went to the Edge profile settings on my phone and once I had signed in, I was able to see all my favorites. New favorites were instantly synced to my desktops.

     

    Cool, everything works as expected without breaking a sweat! 

     

    It would be nice to get more feedback from Microsoft about this issue though, as I'm guessing there are still users struggling with this. I hope that more of you are lucky, or that on of the previous suggestions can help you.

  • J_Zwaan's avatar
    J_Zwaan
    Copper Contributor
    Feb 07, 2022
    Hi Kelly,

    I recently purchased a 365 Business Basic subscription and am also experiencing issues with sync.

    Coult you provide us with an update?

    Thanks!
  • madzack's avatar
    madzack
    Copper Contributor
    Jan 29, 2022
    Hi Kelly,
    I have a MS 365 Business Standard and am experiencing the same problem of not being able to sync. But my plan does not allow me to open a Azure Active Directory support ticket without a paid support plan. Is there any update on this?

    Thanks,
    Mike
  • deemehta's avatar
    deemehta
    Copper Contributor
    Jan 27, 2022
    Hello Kelly_Y,

    Are there any updates on this yet? The issue has been open for quite a few months now?

    Thanks,
    Dee
  • PhilTDev's avatar
    PhilTDev
    Copper Contributor
    Nov 10, 2021

    Kelly_Y When I fill out the support ticket form the Service type doesn't load. This issue occurs as soon as I load the page and persists after entering the Summary and selecting an Issue type. I can try again later but thought I would post this for your reference.

     

    The Service type options were available a couple of days ago when I first tried to submit a support ticket but none of them related to the synchronisation issue.

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Nov 09, 2021

    originaltrini0 Sorry for any confusion! If you have M365 Business Basic you do not need to reach out to support about any sync issues.  The team is working on a fix for M365 Business Basic users.  

     

    Thanks! 

     

    -Kelly

  • originaltrini0's avatar
    originaltrini0
    Copper Contributor
    Nov 09, 2021

    Kelly_Y 

     

    I forgot to bring this up last week.
    When I follow the directions you https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-troubleshooting-support-howto#open-a-support-ticket to for opening a support ticket, I do not have the "Technical" issue type as stated in step 3.  Please see attached screenshot.

    What should I do in this case?

    This is with my M365 basic subscription.

     

    Thanks

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Nov 09, 2021

    Arjan_Sin PhilTDev Hello!  Noticed your recent posts, if you have M365 Business Basic there is currently a known issue.  The Prerequisites have been updated in the documentation: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#prerequisites

     

    If you are having issues with Microsoft Edge Sync and it should work based upon your subscription model, please reach out to Azure Active Directory support. (Find help and open a support ticket - Azure Active Directory | Microsoft Docs)  Thank you! 

     

    -Kelly

  • Arjan_Sin's avatar
    Arjan_Sin
    Copper Contributor
    Nov 06, 2021

    Just to add myself to the list, sync does not work for me. 
    Also windows account sync itself does not work. Not sure if that is related.

    Sent feedback as well. 

  • mezzoly's avatar
    mezzoly
    Copper Contributor
    Nov 03, 2021
    Yes - to be clear - I have an open Support Ticket with Microsoft and they updated me yesterday notifying me the article had been updated. I've had the ticket open since 9/23/2021!

    Yes - I confirmed too the Beta is not working on: Microsoft Edge
    Version 96.0.1054.8 (Official build) beta (64-bit)

    I have posted the version above which worked and MS Support has screenshots of my sync working with that version, so hopefully they'll fix things soon.

    Yeah you're in the same boat with the rest of us - I was ready to move to DEV since that was working, but realized I have too many profiles to login to - hopefully they'll fix that cross syncing between builds soon too. [along with mobile]