Forum Discussion

Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
ABNOTECHOnline's avatar
ABNOTECHOnline
Copper Contributor
Oct 04, 2021
Yep, did that. It's starts off saying "setting up sync" and then after about 10-15 seconds goes back to "Sync isn't available for this account"
MichaelArroyoKM's avatar
MichaelArroyoKM
Copper Contributor
Oct 05, 2021

ABNOTECHOnline curious if this ever ended up working for you after some time lapsed? Frustrating that MS can't give us a straight answer. Confirmed working on a few more users today for me. 

  • ABNOTECHOnline's avatar
    ABNOTECHOnline
    Copper Contributor
    Oct 05, 2021

    MichaelArroyoKM Kelly_Y 

    Sorry, I got impatient and started a EMS E5 trial to get it to work. If after the trial ends and it still doesn't work then I'll come back to dealing with it then. Hopefully the development team workout the problem by then or I might just upgrade to a sub that includes Azure P1.

    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Oct 06, 2021

      Hi Everyone!  If anyone with M365 Business Basic had sync previously working and it recently stopped working please reach out to me and we can try to do a reset on our end.  

       

      For everyone else, we are continuing our investigation!  :smile:

       

      Thanks for your patience! 

       

      -Kelly

      • gmccarty-vtl's avatar
        gmccarty-vtl
        Copper Contributor
        Oct 20, 2021

        Kelly_Y 

        I have a Business Basic account.  I have a computer that runs Edge Dev version and sync is working for my account in the Dev version.  I have tried to create a profile for my account in the release version and sync is not working. Please help.