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Daniel Velez's avatar
Daniel Velez
Brass Contributor
Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that ...
MichaelArroyoKM's avatar
MichaelArroyoKM
Copper Contributor
Oct 04, 2021

After either activating Microsoft Endpoint Manager or instituting the Edge GPO files, my environment began doing the same thing. All users suddenly lost sync capabilities. 
After a many days of research I finally installed Microsoft Azure Information Protection Viewer on my admin desktop. Installing and logging in resolved sync on my machine with my account. Soon after I found that Microsoft had provisioned 10,000 Rights Management Adhoc license to our accounts, 1 of those was assigned to my account. 
I pushed that license to all of my users and Sync returned for all of them. 

Hope that helps! 

  • ABNOTECHOnline's avatar
    ABNOTECHOnline
    Copper Contributor
    Oct 05, 2021

    MichaelArroyoKM 

    I have tried your suggestion and my M365 now has the 10,000 Rights Management Adhoc license and one is assigned to my account but no dice unfortunately. :sad:

    • MichaelArroyoKM's avatar
      MichaelArroyoKM
      Copper Contributor
      Oct 05, 2021
      Make sure you sign out of Edge and sign back in, enabling sync when you sign in.
      • ABNOTECHOnline's avatar
        ABNOTECHOnline
        Copper Contributor
        Oct 05, 2021
        Yep, did that. It's starts off saying "setting up sync" and then after about 10-15 seconds goes back to "Sync isn't available for this account"

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