Forum Discussion

Brass Contributor

Nov 08, 2020

Edge Sync w/ MS 365 Basic and Business Standard

Hi, I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't. Based in this article, sync only works with plans that ...

Kelly_Y

Microsoft

Sep 10, 2021

Hi Everyone! Just to follow up, we've made some updates and Sync is now available for M365 Business Premium, Business Standard, or Business Basic customers.

Here is our updated documentation: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#prerequisites

Thanks and appreciate your patience!

-Kelly

rev23dev

Copper Contributor

Sep 25, 2021

I'm confused on this too. I changed my subscription from Exchange Online to Business Basic, however it still doesn't work. It seems like you need Azure Information Protection to actually enable this, but that's in a much higher plan. So, what's the actual story here?

tcgcomputers
Copper Contributor
Sep 25, 2021
It appears that this still isn't completely rolled out. As early as February, I was seeing Edge syncing work with the majority of my clients that have Business Basic and Business Standard licenses. However, just this past week I noticed that a new client with a newly created Microsoft 365 tenant using Business Basic licenses was getting the "Sync isn't available for this account" message.

I assumed that once they had listed Business Basic and Business Standard as supported in their documentation that the feature was fully rolled out, but I guess not.