Edge Sync is not available for this account.

My Edge is saying "sync isn't available for this account" and it links me to this article.

Configure Microsoft Edge enterprise sync | Microsoft Learn

I'm on Microsoft 365 Business Basic and it clearly says it is supported in the article, but also says:

"Business Basic is supported, but some existing tenants need to be backfilled with the RMS_S_BASIC service plan needed by AIP. Customers can file a support request if they need to backfill a tenant."

So, I open a ticket with Office365 and for some reason get an exchange engineer who clearly has no idea what is going on even though I linked him to the article.

He points to:

https://support.serviceshub.microsoft.com/supportforbusiness/create

Now I have pay through the nose for support contract just to fix an Edge sync issue.

Someone help me please 😞