Forum Discussion
Edge Sync Fails with M365 Business Premium account after changing licence
Hi, I have recently upgraded my M365 licence from Business Basic to Business Premium, after previously having a trial of M365 E5. When I was running the trial E5 licence I had all my installs of ...
Did you solve this issue? We are stuck on the same company wide and MS support ist clue less...
Herr_Merlin I did, but after looking back not sure how much help I can be, as I was never really sure what fixed it in the end. Below are the closing notes I sent to the support engineer (raised separately to this forum post). I think the Edge Sync page I am referring to there is this edge://sync-internals/
If you want to let me know what troubleshooting steps you've tried or what errors you are getting, some of it may jog my memory 2 years on?
For reference and am not entirely sure if all or any of the below is what fixed it or I got lucky!
- Changed DNS provider for my home network from OpenDNS to 1.1.1.1
- Cleared DNS cache on home Domain Controllers
- Unticked all options on the Edge Sync page and then clicked reset. First time it failed, then second time it successfully cleared the Edge data synced to AAD. I could then set it up again on all machines.
I spent hours and hours on this, eventually I found that for one particular customer I had to enable Enterprise State Roaming and that fixed the problem instantly (in some cases had to sign out of Edge and back in again)
Go to Azure Active Directory - Devices - Enterprise State Roaming - Enable - All Users
I can't figure out why this happened for one customer, but anyway, that fixed it for me.
- This was the Edge Sync solution for my tenant, also!! After 6 hours of debugging copilot gave a reference to this thread, AAD Enterprise State roaming was the magic bullet - THANK YOU!
- AdamDodds solution o/
