Forum Discussion
Edge Sync Fails with M365 Business Premium account after changing licence
Hi, I have recently upgraded my M365 licence from Business Basic to Business Premium, after previously having a trial of M365 E5. When I was running the trial E5 licence I had all my installs of ...
Hi Kelly,
Yes that's the article I have followed. I have tried raising a ticket with Edge support as well as M365 support, however Edge support refused the ticket as its a "business" 365 account, even through I am just a personal user with one license in 365 for my domain. Plus they said they cant support AAD
They referred me to Commercial Browser Support, but I am not a premier support customer and pay per incident support is not available for me as it says its not available for Azure Active Directory accounts. Edge supports other option was to post on here.
Kelly_Y
Microsoft
MicrosoftJon Flannagan I got some additional information from the team, if there was a previous M365 subscription which was then replaced with a new subscription it is possible that the tenant ID has changed and the service data needs to be reset. Please see here for instructions: https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
-Kelly
- Kelly_Y Have tried that but no luck. If the machine I try it on is Azure AD joined the Sync option is greyed out. I removed it from AAD and then Sync became available. Tried a Reset but it just sits there spinning for hours and never completes.
Re your reply above. Note I only changed licenses on the tenant. the tenant is still the same one.
Thanks- Hi Kelly,
Any further ideas please?
Thanks