Forum Discussion

KevinJ613's avatar
KevinJ613
Copper Contributor
Dec 08, 2020

Edge opens up a blank tab when launching InfoPath form from Outlook

When we receive an email in Outlook that has a direct link to an InfoPath form, it will launch MS Edge (blank tab that has the URL of the file ending in .xml) but also provides a dialog box that allo...
  • Kelly_Y's avatar
    Kelly_Y
    Dec 10, 2020

    KevinJ613 Hi - I've heard back from the team and based upon the limited information, it is hard to pinpoint exactly what is happening.  They've recommended that you file a customer support request. You should be able to work with support to investigate/resolve your specific issue as it will probably be necessary for you to share logs that might contain sensitive information/PII.

     

    -Kelly

Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft

KevinJ613 Thanks for verifying!  I'll connect with the IE Mode team and follow up with any updates from them.  

 

-Kelly

Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Dec 10, 2020

KevinJ613 Hi - I've heard back from the team and based upon the limited information, it is hard to pinpoint exactly what is happening.  They've recommended that you file a customer support request. You should be able to work with support to investigate/resolve your specific issue as it will probably be necessary for you to share logs that might contain sensitive information/PII.

 

-Kelly

  • KevinJ613's avatar
    KevinJ613
    Copper Contributor
    Dec 11, 2020

    Kelly_Y Thank you, I will open up a support ticket.

Resources