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EdgeのIEモードでHTCを使用している画面でブラウザが落ちる
EdgeのIEモードでHTCを使用している画面でブラウザが落ちます。 HTCを使用している画面で、HTCのダウンロード中に画面を閉じると、 「このWebページに問題があるため、Internet Explorerのタブを開きなおしました」 と表示され、画面が開きなおしになります。 IEでは発生しません。 上記エラーが出ると、イベントログに以下の内容が記録されます。 障害が発生して...
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The browser crashes on the screen using HTC in IE mode of Edge.
On the screen using HTC, if you close the screen while downloading HTC,
"There was a problem with this web page, so I reopened the Internet Explorer tab."
Will be displayed and the screen will reopen.
It does not occur in IE.
If the above error occurs, the following contents will be recorded in the event log.
Failed application name: IEXPLORE.EXE, version: 11.0.19041.1202, time stamp: 0xd19ec57a
The failing module name: MSHTML.dll, version: 11.0.19041.1415, timestamp: 0xea70fa93
Exception code: 0xc0000005
Fault offset: 0x005482af
The failing process ID: 0x5a2c
Failed application start time: 0x01d8039df2285921
Failed application path: C: \ Program Files (x86) \ Internet Explorer \ IEXPLORE.EXE
Failed module path: C: \ WINDOWS \ SYSTEM32 \ MSHTML.dll
Report ID: ef0a86c4-3f50-42eb-9ae8-7dd80251d1c4
The full name of the failing package:
Application ID associated with the failing package:
Is there any workaround?
We have confirmed two patterns that occur.
-After opening a modal window on a page using HTC, come back and execute close () with ScriptManager etc. in the postback process
・ On screens using HTC, close the screen quickly before downloading HTC.
Both occur when the HTC information is delayed from closing the screen,
We speculate that an access violation may have occurred based on the content of the error.
Please confirm.
thank you
The browser crashes on the screen using HTC in IE mode of Edge.
On the screen using HTC, if you close the screen while downloading HTC,
"There was a problem with this web page, so I reopened the Internet Explorer tab."
Will be displayed and the screen will reopen.
It does not occur in IE.
If the above error occurs, the following contents will be recorded in the event log.
Failed application name: IEXPLORE.EXE, version: 11.0.19041.1202, time stamp: 0xd19ec57a
The failing module name: MSHTML.dll, version: 11.0.19041.1415, timestamp: 0xea70fa93
Exception code: 0xc0000005
Fault offset: 0x005482af
The failing process ID: 0x5a2c
Failed application start time: 0x01d8039df2285921
Failed application path: C: \ Program Files (x86) \ Internet Explorer \ IEXPLORE.EXE
Failed module path: C: \ WINDOWS \ SYSTEM32 \ MSHTML.dll
Report ID: ef0a86c4-3f50-42eb-9ae8-7dd80251d1c4
The full name of the failing package:
Application ID associated with the failing package:
Is there any workaround?
We have confirmed two patterns that occur.
-After opening a modal window on a page using HTC, come back and execute close () with ScriptManager etc. in the postback process
・ On screens using HTC, close the screen quickly before downloading HTC.
Both occur when the HTC information is delayed from closing the screen,
We speculate that an access violation may have occurred based on the content of the error.
Please confirm.
thank you
Kelly_Y
Microsoft
Microsoftikuno Sorry, I'm not familiar with HTC.
If you are having an issue with your web apps and sites not working as expected in IE mode, you can contact App Assure at no additional cost for remediation support. You can either submit a request for assistance through their website or reach out via email (ACHELP@microsoft.com).
Another option is reaching out to Support https://microsoftedgesupport.microsoft.com/hc/en-us They should be able to gather logs and help investigate your specific case. Thanks!
-Kelly
