Cannot sign-in to Edge with Microsoft Account

jlindine dqtiep juliantb Dean Misenhimer  Thanks for the details!

Per the Enterprise Identity team: we’d love to look into this further, and it would really help us troubleshoot if you’re open to submitting feedback and diagnostic data. Depending on your comfort level and device permissions, you could securely submit that via one of the following ways:

1. Simply send logs via the Office Sign-In and Authentication diagnostics via the download here: http://aka.ms/icesdptool. (It captures relevant AAD/MSA/WAM/NGC info and does a screen recording for you)
2. Submit detailed feedback through the browser along with a screen recording, diagnostic data, and attaching a screenshot of your logs under Security Privacy/Windows Authentication
3. Follow this process (https://support.microsoft.com/en-us/help/4021566/windows-10-send-feedback-to-microsoft-with-feedback-hub-app) and choosing the category "Security and Privacy" and the subcategory of "Windows Authentication.”

Once you do this, we will engage to fix the issue you're running into. However, if submitting any of the above isn’t possible or is outside of your comfort zone, then can you try re-domain joining to fix?

Please let me know if you have any questions! And if you want to be sure the team sees your feedback as quickly as possible, feel free to comment (or send me a private message) about with method you used, so they can keep an eye out.

Fawkes (they/them)
Project & Community Manager - Microsoft Edge