Forum Discussion
Bug in Edge Policy Handling: This policy is blocked - its value will be ignored.
Adding Deleted.
josh_bodner Deleted I'd like to give some feedback on how I feel when giving the Edge-Team feedback.
1. I tried to report this bug several times via the "Send feedback" Button in Edge Dev => just got an auto-answer email response, but nothing else
2. I tried to report this bug to josh_bodner as a reply in his Dev channel update to 85.0.538.0 is live, because no change regarding this changed behavior or bug was listed. Just got a reply to use the "Send Feedback" button which I already did.
3. I opened a paid Microsoft Premier Support Ticket to report this. Got the answer that Edge Dev is outside the Support-Scope and I cannot report this bug, I have to wait this Bug coming to production-stable release
4. Wrote this Techcommunity-Message, josh_bodner reacted by mentioning Deleted but nothing else happened.
What I would expect is, that you acknowledge you are aware of this bug and are working on it. But currently I feel totally ignored on all channels, even the paid ones.
Gunnar-Haslinger, sorry about your experience and please use this direct link to file a support request. Josh's suggestion also works and this might be even quicker 🙂
Thanks for your response Joon Chang, josh_bodner.
I once more used "Send Feedback" to send an MDMDiagReport attached as well as opened an Microsoft-Edge-Support-Request.
I hope this Bug gets fixed before Edge Dev reaches Beta-State.
Gunnar-Haslinger It looks like our agent followed-up with an update. In case anyone else has a similar question, I wanted to share it here too.
Great news: a fix is underway, and should be deployed shortly! Thanks again for your persistence and help with getting this addressed. If you have any more questions about this or other policies, please let us know.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
Gunnar-Haslinger Sorry for all the running around, the main reason I wanted to make sure we at least had one piece of feedback from you (which I wasn't aware you had already done when I replied on the release notes) is because we also get a bunch of logs from your machine when you send feedback. Those logs are very valuable for diagnosing issues, but unfortunately the in-product feedback system also isn't immediate when it comes to responding to customers, since it's dependent on engineers to update the issue in our work database once they're actually working on the issue.
We're definitely aware of the issue thanks to you reporting it, but since not all issues get fixed immediately, that's probably why you never got a response from the feedback system. As for responses here, this isn't necessarily the best place to get live help since that's not what this forum is designed for. Your best bet would be to open a support ticket with our dedicated browser support agents. You can do that from ... > Help and feedback > Help. I'll also ask our team if there's anything we can do to get Premier support to transfer Edge Insider users over to our agents since that's definitely not a good experience to just be told that Insiders aren't supported.
