Forum Discussion

db1080's avatar
db1080
Iron Contributor
Dec 11, 2023

BrowsingDataLifetime crashes Edge

Edge 120 (stable, beta and dev) all seem to be crashing on launch when the BrowsingDataLifetime is set. I've cleared all other policies to rule out any conflicts and set the policy to the example in ...
Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Feb 14, 2024

db1080 Hi!  Our developers are investigating.  I've found 3 user feedback reports in our system, just to confirm, did you submit those 3 or did you just submit the 2 crash reports?

 

Also, would you be willing to share your .dmp files?  Let me know and I can connect with you offline.  Thanks! 

 

-Kelly

db1080's avatar
db1080
Iron Contributor
Feb 16, 2024
That was probably me. I submitted 2 from one computer and 1 from another. Happy to share the dmp files. Please let me know how to send them.
  • hvandijkms's avatar
    hvandijkms
    Copper Contributor
    Mar 08, 2024
    Hi Kelly, I can confirm that the issue is fixed in 122.0.2365.80.
  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Mar 05, 2024

    hvandijkms db1080 Thanks again for the feedback! We've released a fix to Microsoft Edge version 124 (Canary Channel).  We are investigating back porting the fix to version 122 (Stable Channel) and 123 (Beta Channel).  I'll keep you updated on that progress. 

     

    -Kelly  

  • hvandijkms's avatar
    hvandijkms
    Copper Contributor
    Feb 26, 2024
    Hi Kelly, today, all our customers experience te same issue again, while using version 122.0.2365.52. When disabling the BrowsingDataLifetime setting, the issue disappears.
  • hvandijkms's avatar
    hvandijkms
    Copper Contributor
    Feb 26, 2024
    Hi Kelly, today, all our customers experience te same issue again, while using version 122.0.2365.52. When disabling the BrowsingDataLifetime setting, the issue disappears.
  • db1080's avatar
    db1080
    Iron Contributor
    Feb 21, 2024

    Kelly_Y I have opened a support case for this. Thanks for your assistance!

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Feb 16, 2024

    db1080 Hi - Thanks for all your help with this one!  I've been speaking with our engineer and there is a chance that your .dmp file might contain PII.  To be safe, would you be able to reach out to Support?  They can gather logs and other diagnostic data for investigation which would help!  If not, our engineers can try to use the data from your feedback report to continue the investigation.  

     

    -Kelly